FAQs
Frequently asked questions about Secure Privacy
21 articles
21 FAQs Articles
Why 'essential' cookies are selected by default
Under the Cookie Law and the GDPR, essential cookies and strictly necessary cookies are the same, and these necessary trackers don’t require user consent.
How to manually block cookies using Google Tag Manager
We assume that you have already created a GTM account, created a website container in GTM, and added container snippet to your website as required to continue
Understanding the Domain Licensing Model in SecurePrivacy
Learn how SecurePrivacy license domains and subdomains for cookie compliance. Understand when licenses are required and how to manage them effectively.
Where Is All My Data Stored? SecurePrivacy Data Storage Overview
Learn where SecurePrivacy stores your service data securely in the EU with trusted cloud providers Microsoft Azure and Amazon AWS.
How to Rescan Your Website in Secure Privacy – Update Cookie Detection and Compliance Status
Triggering a Secure Privacy website rescan updates your scan report, cookie declaration, and blocking configuration with the latest detected cookies and services — essential after adding new third-party scripts, updating your tag manager, or making changes to your website's tracking setup. This guide explains how to rescan in three steps.
How to Add a Custom Cookie or Service in Secure Privacy – Classification Tab Guide
If a cookie or service isn't automatically detected by Secure Privacy's scanner, you can add it manually via the Classification tab. This guide covers how to complete the required fields — cookie name, host, service, category, expiry, and description — save the entry, and rescan to apply the changes to your scan report and preference center.
Secure Privacy Browser Compatibility – Supported Browsers, Minimum Versions, and Recommended Versions
Secure Privacy's cookie banner, installation script, and preference center support Chrome 52+, Firefox 32+, Edge 15+, Safari 10+, Opera 23+, Android 5.0+, and iOS 10+. This guide lists minimum and recommended browser versions and explains why keeping browsers current ensures the best compatibility with consent management features.
How to Include or Exclude Pages from Secure Privacy Website Scanning – Scan Settings Guide
Secure Privacy's scan page settings let you control which pages are included in or excluded from cookie detection scans — ensuring your scan report focuses on the areas that matter for compliance. This guide explains how to configure the Include and Exclude lists in the Scan Report Settings tab and trigger a rescan to apply changes.
How to Trigger a Website Scan for a US Location in Secure Privacy – Regional Scan Settings Guide
Secure Privacy supports website scanning from two geographic locations — EU and United States. This guide explains how to switch the scan location to United States in the Scan Report Settings tab, save the change, and trigger a rescan to detect cookies and services specific to US-based visitors.
GDPR Cookie Categories Explained – Essential, Analytics, Advertising, and Social Media Cookies
Under GDPR, cookies are classified into five categories — Essential, Preferences, Analytics, Advertising, and Social Media — each with different consent requirements. This guide explains what each category covers, which require explicit visitor consent, and why granular consent management is essential for GDPR compliance.
Ongoing Compliance Checkups – How to Maintain a High Secure Privacy Score with Regular Website Reviews
[CMP v1] This guide outlines the six key areas to review during regular Secure Privacy compliance checkups — including scan report analysis, cookie classification, Google Consent Mode configuration, cookie banner language, DSAR notification settings, and privacy policy updates — to maintain accurate cookie detection and a high compliance score as your website evolves.
How to Set the "Do Not Sell" Widget Label in Secure Privacy – CCPA/CPRA Opt-Out Configuration Guide
CPA/CPRA requires businesses that sell or share personal information to provide a clear opt-out entry point for California consumers. This guide explains how to update the Secure Privacy CCPA template widget to display the "Do Not Sell" or "Do Not Sell or Share My Personal Information" label — with verification steps and best practices for compliant opt-out UX.
How to Change a Cookie Consent Category in Secure Privacy – Classification Tab Guide
Cookie consent categories in Secure Privacy are assigned at the service level. This guide explains how to find the correct service via the Cookies tab, update its category in the Services tab, and trigger a rescan to propagate changes across your cookie declaration and preference center.
Secure Privacy Website Performance – Script Loading Speed, Blocking Modes, and SEO Protection Explained
Secure Privacy is optimized for minimal website performance impact — targeting 100ms script loading, applying noindex to cookie banner text to protect SEO, and offering both synchronous Automatic Blocking Mode and asynchronous Manual Mode. This article explains how each feature works and what improved in the V2 platform.
Secure Privacy SDK FAQ – Supported Platforms, GDPR Compliance, UI Customization, and Developer Support
Discover our SDK, compatible with Native iOS andThis FAQ covers the Secure Privacy SDK's supported platforms — including native iOS, Android, React Native, and Flutter — along with its GDPR, CCPA, and LGPD compliance features, cross-platform consent synchronization, UI customization options, and available developer support resources. Android, React Native, and Flutter. With seamless cross-platform consent management, GDPR and CCPA complianc...
How to Fix the "Legal Template Not Found" Error in Secure Privacy – Regional Template Coverage Guide
The "Legal Template Not Found" error in Secure Privacy means a visitor has arrived from a region with no configured legal template — so no cookie consent banner is displayed. This guide explains how to audit your regional template coverage, configure a fallback template, and verify geolocation detection to close the compliance gap.
How to Add Custom CSS to Your Cookie Banner and Preference Center in Secure Privacy
Secure Privacy's Custom CSS feature lets you apply brand-consistent styling to your cookie consent banner and preference center — beyond what default design settings provide. This guide explains how to access the Custom CSS section for both the Cookie Banner and Preference Center, paste your styles, and save the changes.
Secure Privacy Volume Discounts – Custom Consent Storage Pricing for Multiple Domains and High Traffic
Secure Privacy offers volume discounts for organizations managing consent storage across multiple domains or high monthly visitor traffic. This guide explains how to assess your requirements, book a consultation call, and receive a personalized pricing quote based on your consent storage needs.
Form W-8BEN – Who Needs to Submit It, Validity Period, and Where to Get Help via Secure Privacy
Form W-8BEN is required for nonresident aliens receiving U.S.-sourced income subject to withholding tax. This guide explains who must submit the form, how long it stays valid (the year signed plus three calendar years), what to do if your information changes, and how to contact Secure Privacy for submission assistance.
How to Allowlist the Secure Privacy Scanner IP Addresses – Bypass Bot Protection for Accurate Compliance Scanning
Bot protection systems can block the Secure Privacy scanner, resulting in incomplete or failed compliance scans. This guide explains how to request the scanner IP list and create a targeted allowlist rule in your firewall or WAF to ensure reliable, uninterrupted access for accurate privacy scanning.
Secure Privacy Domain Licensing – Why Domains and Subdomains Require Separate Licenses
Secure Privacy licenses are required per domain and subdomain — because each can independently place cookies and trackers. Subpages under a licensed domain are covered without a separate license. This guide explains what requires a license, what doesn't, and how to handle test or staging subdomains.